PRISTATYMAS IR GRĄŽINIMAI

Your satisfaction is our absolute highest priority. If you have any queries relating to your order, please contact us, and we will do everything we can to assist you. Email: customercare@lasoiestudio.com.

DELIVERY INFORMATION

As soon as lasoiestudio.com has received a receipt of your transaction, we will process the order. We will deliver your purchased items in the shortest time possible. Your order within Lithuania is shipped by LPExpress, and by Lithuanian Post to the rest of the world. Lithuania: LPExpress 1-2 days.

INTERNATIONAL DELIVERY

We deliver worldwide. Please be aware we are not liable for any duties and taxes levied on international orders.

Europe: Standart Post 3-7 days. World: Standart Post 5-9 days. Please note delivery times are provided as guidelines only.

RETURNS

If for any reason you wish to return your purchase, we gladly offer a 14-day returns policy on all products, provided they are returned in their original packaging, in an unopened and unused condition. Please contact our customer care team on customercare@lasoiestudio.com within 14 days of receipt of your order, and we will be more than happy to arrange this for you!

Please be aware that due to the nature of our hair care products and hygiene regulations we cannot offer a refund, replacement or exchange on our products unless they are unopened, unused and in their original packaging. It does not affect your statutory rights.
Due to hygiene reasons, our reusable face coverings are not returnable or exchangeable.

All products must be returned in their original packaging within 14 days of communication with our team, confirming the returns procedure.

We will endeavor to process your return the day we receive your parcel; however, this could take up to 10 working days under some circumstances. Once your return is inspected and accepted, we will send you an email confirming your refund.

Your refund will be credited to the original payment method. It can take up to 5 working days to appear in your account. We regret that we do not cover return shipping costs and advise a tracked service as we are not responsible for any items that may go missing in the post.